FAQs

We ship within 24 hours of the order being placed.
This depends on whether it is an *International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. *Please see International Orders for more details.
We use the ePacket. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us.
On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount. Now press "complete my purchase". You cannot enter coupon codes if you click the "pay with PayPal" option or combined with other discount codes and also when signing up for subscriptions as when signing up for a subscription you are already receiving a 10% discount, you have to use the direct checkout feature to enter a code.
We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $75 and over. Otherwise, we charge a flat rate of $6 for shipping for anything else. *Orders that are being shipping outside of the United States are charged on a case-by-case basis and may include additional processing and handling fees. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list. *Please see International Orders for more details.
We typically ship out orders same-day when placed by 12pm. We ship mainly ePacket Priority. This means that once your order has left our warehouse, it will be to you in 5-21 business days. It tends to be closer to two, but some packages may take a little bit longer. If you’ve been waiting more than 15 days for a package, feel free to contact us and we will find the problem.
If you find that you’re not completely satisfied with your product, we will gladly issue you a refund. We offer a full, no BS money back guarantee. That’s how committed we are to this coffee. All we ask is that you send us a quick message on why it didn’t meet your standards. We are always looking for ways to improve our products.
We accept PayPal, Visa, MasterCard, Discover, and American Express.
If for any reason you are not completely satisfied with your purchase, within 60 days of placing your order, we will refund you for your purchase with no questions asked.